Terms and Conditions

Effective date: September 21, 2026

Last updated: September 21, 2026

These Terms and Conditions ("Terms") govern your access to and use of the website located at https://www.chippewacab.com/ (the "Website") and your requests for estimates and home services from Chippewacab ("Chippewacab," "we," "us," or "our"). Please read them carefully. Where you sign a separate written proposal, work order, or service contract with us for a specific project, that document will control for that project if it conflicts with these Terms.

1. Acceptance of These Terms

By accessing or using the Website, submitting a contact or quote request form, subscribing to our newsletter, or scheduling services with us, you agree to be bound by these Terms and by our Privacy Policy, which explains how we handle personal information. If you do not agree with these Terms, please do not use the Website or request our services.

If you are using the Website or requesting services on behalf of a business, landlord, homeowners association, or other entity, you represent that you have authority to bind that entity to these Terms, and "you" refers to both you and that entity.

2. Eligibility

You must be at least 18 years old and legally able to enter into binding contracts to request services from us. By requesting a quote or scheduling work, you also represent that you own the property where the work will be performed, or that you are authorized by the owner (for example, as a property manager, tenant with written landlord approval, or agent) to arrange the work and grant us access. We may ask for confirmation of your authority before starting work, particularly for tree removal near property lines, septic work, or structural waterproofing.

Our services are offered only in our service areas around Knoxville, Tennessee and Port Charlotte, Florida. We may decline requests outside these areas or for projects outside the scope of our services.

3. Informational Content Is Not Professional Advice

The Website, including our blog articles, service pages, frequently asked questions, cost ranges, and maintenance guides, is provided for general informational purposes only. It is not engineering, structural, legal, financial, environmental, medical, or other professional advice, and it does not create a contractor–client relationship. Conditions at every property are different, and local codes, permit requirements, and health department rules vary by county and change over time.

Do not rely on Website content as a substitute for an on-site evaluation by a qualified professional. Please read our full Disclaimer for important information about the limits of our content, including safety warnings.

4. Quotes and Estimates

Any price range published on the Website, and any estimate provided by phone, email, or text before an on-site assessment, is approximate and non-binding. Final pricing depends on factors such as:

Actual site conditions discovered during inspection or work (for example, hidden rot behind bathroom walls, a septic tank buried deeper than expected, or roots entangled with utility lines);
Access to the work area, including distance, slope, soil moisture, and whether equipment can safely reach it;
Material prices, disposal fees, and equipment availability at the time of the work;
Permit, inspection, and engineering fees required by the applicable local authority; and
Changes to the scope of work you request after the estimate is given.

A quote becomes binding only when it is issued as a written proposal or work order and accepted by you in writing (including by electronic signature or email confirmation). Written proposals are typically valid for 30 days unless otherwise stated. If we discover conditions during the work that materially change the scope or cost, we will stop and discuss a change order with you before proceeding, except where immediate action is needed to prevent injury or property damage.

5. Service Scheduling and Site Access

We will make reasonable efforts to arrive within the scheduled window and complete work within estimated timeframes. However, appointment times and completion dates are estimates, not guarantees. Weather, emergencies at other job sites, equipment breakdowns, supplier delays, and inspection schedules can affect our timing. We will notify you as soon as reasonably practicable if we need to reschedule.

You agree to provide us, our employees, and our subcontractors with safe and reasonable access to the property and work areas during scheduled times. This includes access to driveways or yards for trucks and equipment where the job requires it, access to electrical panels and water shutoffs when needed, and a reasonable path for moving materials and debris. Heavy equipment such as pump trucks, excavators, bucket trucks, and chippers may leave ruts, compress turf, or mark driveways, particularly in wet conditions. We take care to minimize impacts, but unless otherwise agreed in writing, restoration of lawns and landscaping beyond basic cleanup is not included in our pricing.

6. Customer Responsibilities

To help us work safely and efficiently, you agree to:

Disclose known conditions — tell us about known hazards, prior repairs, the location of septic tanks and drain fields, irrigation lines, private utility lines (such as lines to outbuildings, wells, pools, or invisible pet fences), mold, asbestos, lead paint, or structural concerns;
Support utility locates — we or our subcontractors will request public utility locates through the 811 "Call Before You Dig" system where required before digging, but public locate services do not mark privately owned lines, and you are responsible for identifying those to us;
Secure pets and people — keep pets indoors or safely contained, and keep children and visitors away from the work area, trucks, open excavations, tree felling zones, and spray foam application areas;
Prepare the space — remove vehicles, valuables, fragile items, and personal belongings from work areas, including attics, crawl spaces, basements, and bathrooms, unless we agree to do so;
Follow re-occupancy guidance — follow our instructions on vacating and ventilating spaces during and after spray foam installation, which typically requires occupants to stay out for a period specified by the product manufacturer;
Handle HOA and landlord approvals — obtain any homeowners association, landlord, or neighbor approvals needed for the work, unless we agree in writing to handle them; and
Provide accurate information — give us truthful and complete information in forms, emails, and conversations.

We are not responsible for damage to unmarked private utilities, irrigation systems, or buried items that were not disclosed to us, or for delays and costs resulting from inaccurate information or lack of access.

7. Payments and Deposits

Payment terms will be stated in your written proposal, work order, or invoice. In general:

Larger projects, such as bathroom remodels, crawl space encapsulation, or basement waterproofing systems, may require a deposit before we order materials or schedule crews. Deposits for custom-ordered materials may be non-refundable once the materials are ordered, as stated in your proposal;
Multi-phase projects may be billed in progress payments tied to milestones;
Smaller services, such as routine septic pumping or tree trimming, are typically due upon completion;
We do not accept payments through the Website. Accepted payment methods will be listed on your invoice; and
Past-due balances may be subject to late fees as permitted by law and stated on your invoice, and we may pause work on accounts that are past due. Where permitted by Tennessee or Florida law, unpaid balances for improvements to real property may give rise to lien rights.

Any disposal, permit, or inspection fees charged by third parties are passed through as stated on your proposal or invoice.

8. Workmanship Warranties and Limitations

Any warranty on our workmanship will be provided in writing in your proposal, contract, or invoice, and will describe what is covered, for how long, and how to make a claim. Materials and equipment we install, such as pumps, risers, insulation products, fixtures, sump pumps, and vapor barriers, may carry separate manufacturer warranties, which we will pass through to you where available. Manufacturer warranties are the responsibility of the manufacturer.

Unless your written warranty states otherwise, warranties generally do not cover:

Damage caused by misuse, neglect, lack of recommended maintenance, or alterations by others;
Septic system problems caused by flushing non-biodegradable items, excessive water use, grease, or chemicals, or by driving or building over tanks and drain fields;
Pre-existing conditions, hidden defects not reasonably discoverable, or issues outside the scope of work;
Tree failure caused by storms, disease, pests, or other natural events after pruning or treatment, as trees are living organisms and their behavior cannot be guaranteed;
Water intrusion caused by flooding, storm surge, rising groundwater beyond design conditions, or grading and gutter issues outside our scope; and
Normal wear and tear, cosmetic variations in natural materials, and minor settling or shrinkage.

9. Cancellations and Rescheduling

If you need to cancel or reschedule an appointment, please give us at least 24 hours' notice for routine services and at least 72 hours' notice for scheduled projects involving crews or heavy equipment. Late cancellations or failed visits caused by lack of access may incur a trip charge as stated in your proposal or confirmation.

For contracts signed at your home, you may have a right to cancel within three business days under the Federal Trade Commission's Cooling-Off Rule and applicable Tennessee or Florida home solicitation laws. Where such a right applies, we will provide the required notice of cancellation, and any deposit will be refunded as required by law. We may reschedule or cancel appointments due to weather, safety concerns, or circumstances beyond our control, and in that case we will work with you to find a new date or refund any unused deposit for work not performed.

10. Intellectual Property

The Website and its contents, including text, articles, graphics, logos, photographs, page layout, and code, are owned by Chippewacab or its licensors and are protected by U.S. and international copyright, trademark, and other intellectual property laws. "Chippewacab" and our logo are our trademarks.

We grant you a limited, revocable, non-exclusive, non-transferable license to view and print pages of the Website for your personal, non-commercial use. You may share links to our articles. You may not copy, republish, sell, modify, or create derivative works from Website content, or frame or mirror the Website, without our prior written permission, except as permitted by fair use or other applicable law.

11. Acceptable Use

You agree not to:

Use the Website for any unlawful, fraudulent, or harmful purpose;
Submit false, misleading, or impersonating information, or submit requests on behalf of others without their permission;
Send spam, bulk messages, or unsolicited advertising through our forms;
Upload or transmit viruses, malware, or other harmful code;
Attempt to gain unauthorized access to the Website, its hosting environment, or related systems, or interfere with their operation;
Use automated tools, bots, or scrapers to access, copy, or collect content or data from the Website in a way that burdens it or violates these Terms; or
Use Website content to train artificial intelligence models or build competing databases without our written permission.

We may block access, ignore submissions, or take other appropriate action if we believe these rules have been violated.

12. User Submissions

When you submit information through our forms, newsletter field, or email, including project descriptions and photos, you represent that the information is accurate and that you have the right to share it. You retain ownership of the photos and content you send us. You grant us a limited license to use that content to respond to your request, prepare estimates, perform services, and keep business records. We will not publish your photos, name, address, or project details in marketing materials, such as before-and-after galleries, without your separate permission.

If you send us suggestions or feedback about the Website or our services, we may use them without obligation to you.

13. Third-Party Links

The Website may contain links to third-party websites, such as government agencies, industry organizations, or product manufacturers. These links are provided for convenience only. We do not control, endorse, or assume responsibility for the content, accuracy, or privacy practices of third-party websites. Your use of them is at your own risk and subject to their terms.

14. Disclaimer of Warranties

Except for any express written warranty provided for services we perform, the Website and all its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Chippewacab disclaims all warranties, express or implied, regarding the Website, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Website will be uninterrupted, error-free, secure, or free of harmful components, or that information on it is complete, current, or accurate. Nothing in these Terms limits any warranty that cannot be excluded under applicable law.

15. Limitation of Liability

To the fullest extent permitted by law, Chippewacab and its owners, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, loss of use, or loss of data, arising out of or related to your use of the Website or reliance on its content, even if we have been advised of the possibility of such damages.

For claims arising from use of the Website itself (as opposed to services we perform), our total liability will not exceed one hundred U.S. dollars (US$100). For claims arising from services we perform, our total liability will be limited as stated in your written contract or, if none, to the amount you paid us for the specific service giving rise to the claim.

These limitations do not apply to liability for death or bodily injury caused by our negligence, for fraud, for gross negligence or willful misconduct, or to any other liability that cannot be limited or excluded under applicable law, including Tennessee and Florida consumer protection laws.

16. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Chippewacab and its owners, employees, and agents from claims, losses, damages, and reasonable costs, including reasonable attorneys' fees, arising from: (a) your violation of these Terms; (b) your misuse of the Website; (c) information you provide that is false or that you did not have the right to share; or (d) your failure to disclose known hazards or private utilities at your property. This obligation does not apply to the extent a claim results from our own negligence or misconduct.

17. Dispute Resolution

We want to resolve concerns quickly and fairly. If you have a dispute with us relating to the Website or our services, you agree to first contact us at [email protected] with a description of the issue and the outcome you are seeking. We will try in good faith to resolve the matter informally within 30 days, which may include a return site visit to evaluate a workmanship concern. We will do the same if we have a dispute with you.

If the dispute is not resolved informally, either party may bring a claim in the state or federal courts located in Knox County, Tennessee, and both parties consent to the personal jurisdiction of those courts. However, either party may bring an individual claim in small claims court in the county where the services were performed, if the claim qualifies. Nothing in this section prevents either party from seeking emergency injunctive relief, or prevents you from filing a complaint with a government agency, such as the Tennessee Division of Consumer Affairs, the Florida Department of Agriculture and Consumer Services, or a state contractor licensing board.

These Terms do not require arbitration and do not waive your right to participate in a class action or to a jury trial, except to the extent a separate written agreement signed by you provides otherwise and is enforceable under applicable law.

18. Governing Law

These Terms and any dispute arising from them or from your use of the Website are governed by the laws of the State of Tennessee, without regard to its conflict of laws rules. However, services performed at a property in Florida may also be subject to Florida laws that apply to construction, contractor licensing, and consumer protection, and nothing in these Terms deprives you of protections that the law of your state of residence provides and that cannot be waived by contract.

19. Severability and Entire Agreement

If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision is not a waiver of that right. These Terms, together with our Privacy Policy and any written proposal, contract, or work order you sign, make up the entire agreement between you and Chippewacab regarding their subject matter. You may not assign these Terms without our consent; we may assign them in connection with a sale or reorganization of our business.

20. Force Majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control. In our service areas, these commonly include severe thunderstorms, tornadoes, ice storms, tropical storms, hurricanes, storm surge, and flooding, as well as extended heavy rain that makes excavation or equipment access unsafe, fire, utility outages, government orders, labor disputes, supplier or material shortages, epidemics, and acts of war or terrorism.

After major storms, particularly hurricanes affecting Southwest Florida, demand for tree removal and water-related services may rise sharply, and we may need to prioritize emergencies that involve immediate safety risks, such as trees on occupied structures. We will communicate with you about revised timing and, if a delay becomes unreasonably long, either party may cancel unperformed work, with any deposit for work not performed refunded less the cost of non-returnable materials already ordered for your project.

21. Changes to These Terms

We may revise these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date. Changes apply to Website use after they are posted. Changes do not alter the terms of any written contract you have already signed with us unless you agree. Your continued use of the Website after changes are posted means you accept the revised Terms.

22. Contact Us

If you have questions about these Terms, please contact us:

Company: Chippewacab
Website: https://www.chippewacab.com/
Email: [email protected]
Service areas: Knoxville, Tennessee and Port Charlotte, Florida

You can also reach us through our contact page.